Property Management Services
Designed with the traveler in mind. Dedicated to your home.
A service designed with the passenger experience in mind.
Our service is designed around the guest experience: professional photography, writing and posting the listing on over 20 French and international platforms, a personalized welcome upon arrival, and ongoing communication with each guest before, during, and after their stay. Every review left helps build the listing’s reputation and the home’s appeal. Our role remains purely operational—you remain the sole decision-maker regarding your property.
From listing to handing over the keys.
Before the stay
- · Professional photography
- · Multilingual listing copywriting
- · Distribution on more than 20 French and international platforms
- · Dynamic pricing by season
- · Regular boost of listings on platforms
- · Pre-stay communication with travellers
During the stay
- · Personalised welcome on site
- · Welcome book (restaurants, beaches, markets)
- · Direct line 7/7 for travellers
- · Regular contact during the stay
- · Quick intervention when needed
After the stay
- · Full premium cleaning
- · Household linen provided and maintained
- · Equipment check
- · Thank-you exchanges with travellers
- · Review request and follow-up
Two service levels, depending on your needs.
Serenity Excellence
on net rental income (excluding cleaning fees charged to the traveller)
- · Listing copywriting and distribution
- · Professional photography (included in the starter pack)
- · Booking processing and follow-up
- · Targeted advertising and listing boost
- · Premium cleaning and maintenance
- · Laundry and household linen
- · Restocking of consumables
- · Self or in-person guest welcome, plus arrival and departure follow-up
- · Communication with travellers before, during, after
Serenity Digital
on net rental income; maintenance and welcome remain the responsibility of the owner
- · Listing copywriting and distribution
- · Booking processing and follow-up
- · Targeted advertising and listing boost
- · Communication with travellers before, during, after
- Excludes maintenance, cleaning and welcome
A free personalised study is provided after an initial visit to your property.
Your income stays in your hands.
One question comes up often: who receives the money from a stay? The answer is simple — you do. Serenity never touches the guest's money, nor your rental income. Funds are distributed by Unlocker, an independent tool specialising in the financial flows of concierge services.
The guest pays for their stay
The payment is collected through the booking platform, into an account dedicated to your property.
Unlocker splits it automatically
On receipt, each payment is allocated according to a rule set in advance: your share, Serenity's fees, any service providers — with no manual action.
You are paid directly
Your share lands in your own account, without ever passing through Serenity's. You stay in control of your income.
Track every euro, in real time
If it reassures you, Unlocker can open your own account: you can then see every payment received and every distribution from your personal dashboard. Nothing stays hidden — full transparency, at any time.
Discover Unlocker« We treat every house as if our own guests were staying there. This is the standard that guides every decision we make. »
Déborah Courtain · Founder
Let's talk about your next season.
A single conversation is enough to identify the formula that suits your property and your season.
Free, no commitment.